Email is the fastest way to reach us, and a real person answers every message within one business day.
Contact us
- General and pre-purchase questions: support@willowandice.com
- Existing orders: support@willowandice.com — put your order number in the subject line and we can answer on the first reply
- Returns and damaged deliveries: support@willowandice.com with photographs attached
Support hours
Monday to Friday, 9:00 AM – 5:00 PM ET, excluding US public holidays. Messages sent outside those hours are answered the next business day.
We handle support by email rather than phone so that every request has a written record — useful for you and for us if a return or a warranty claim comes up later.
Business address
Willow & Ice
580 Dexter Dr
North Sioux City, SD 57049
United States
This is a mailing address, not a showroom — we do not take walk-in trade. Orders ship from our fulfilment partners US warehouses.